Separate the questions that need attention
- Which facts support qualification review?
- What missing information matters and why?
- What stages of assistance are included?
- What independent account task remains?
Explain what is known about the debt and which financial sources describe the circumstances. Ask how an assessment would consider applicable requirements and identify information still needed. Estimates should be recognized as estimates. The opening conversation can address whether review is useful without demanding that you already know which process fits.
Read the current IRS offer guidance and request a clear service explanation. Assessment, preparation, submission, and later account communication may involve different tasks and charges. Understand your responsibilities before agreeing to work. A potential offer is not a guaranteed settlement, and a separate letter or payment concern may continue to require attention.